Clear policies for deposits, cancellations, rescheduling, and financing conversations.

The website supports two booking paths. Clients may request an initial consultation only without paying a deposit, or they may request a consultation while also selecting a featured treatment that requires a deposit at booking.

When a featured treatment is selected, checkout opens after the request is submitted. That deposit is intended to reserve serious treatment planning and is applied toward the associated treatment appointment once the request is reviewed and approved by the practice.

Deposits are connected to the requested treatment pathway and appointment timing. For that reason, deposits should not be treated as open-ended store credit unless the practice confirms a transfer or exception in writing.

Appointment requests submitted through the site do not become confirmed appointments immediately. Each request enters a pending review state so Dr. Dennys can evaluate timing, treatment fit, and schedule capacity before final approval.

If a deposit-backed request is approved, the request remains connected to that payment trail. If a request must be adjusted, the practice may contact the client with alternative timing, further instructions, or clarification about how any deposit will be handled.

This approval-first process helps preserve individualized care and reduces scheduling conflicts for both consultation-only and treatment-linked bookings.

Clients should request any cancellation or rescheduling at least 48 hours before the scheduled time whenever possible. Advance notice gives the practice a fair opportunity to release that time to another client and determine whether an existing deposit may be transferred to a new appointment.

Late cancellations, repeated schedule changes, or missed appointments may lead to partial or full deposit forfeiture, or may require a new deposit before another appointment can be held. This is especially important when the appointment involved provider time reserved for treatment-specific planning.

Emergency exceptions may be reviewed on a case-by-case basis, but any exception remains at the practice’s discretion and should not be assumed automatically.

Klarna, Affirm, Cash App, and Afterpay are presented on the website to support payment-planning conversations. They are not promises of approval, rate terms, or repayment eligibility through the practice itself.

Any financing decision, installment schedule, applicable fees, repayment obligations, account access, or lending disclosures are controlled by the third-party provider the client chooses to use. Clients should review the provider’s own terms carefully before agreeing to any plan.

The practice may discuss financing as a convenience, but it does not control underwriting decisions or modify the provider’s repayment policies.